Terms and Conditions

1. Purpose

These General Terms and Conditions of Contract govern the booking, purchase and access to services offered by YogaBond Studio through the website yogabond.es, the mobile application, the physical studio and YogaBond’s official communication channels.

YogaBond Studio is the trade name used by Pablo Iranzo Román, the owner of the activity, hereinafter referred to as “the Provider” or “YogaBond”.

The purchase, booking or use of any service implies acceptance of these terms, as well as the Privacy Policy, Cookie Policy and any specific conditions displayed during the purchase, registration or booking process.

In the event of a conflict between these general terms and the specific conditions indicated for a service, event, pass, package or gift card, the specific conditions displayed before purchase shall prevail, provided they are more specific to that service.

2. Provider identification

Owner

Pablo Iranzo Román

Tax ID

48536818X

Trade name

YogaBond Studio

Professional address

Calle Pedagoga Amelia Asensi Bevía 1, local 3
03550 Sant Joan d’Alacant
Alicante, Spain

Studio / centre

Calle Pedagoga Amelia Asensi Bevía 1, local 3
03550 Sant Joan d’Alacant
Alicante, Spain

Email

info@yogabond.es

Phone / WhatsApp

652 894 838

3. Services offered

YogaBond offers services related to wellbeing, yoga, meditation, conscious movement, massage and bodywork.

Through the website, mobile app, physical studio or YogaBond's official channels, users may book, purchase, reserve or consult, among others, the following services:

• Yoga, meditation, conscious movement classes and related practices.
• Individual sessions of massage, Osteothai, Thai massage, bodywork or somatic support.
• Workshops, courses, events, special sessions, urban retreats and occasional activities.
• Class passes, memberships, session packs and products related to the activity of the studio.
• Gift cards linked to specific services or to fixed amounts.
• Free access to certain meditation content, audio resources or wellbeing materials, when available.

The availability, duration, price, access conditions and specific characteristics of each service will be shown on the website, in the app, at the physical studio or during the booking or purchase process.

YogaBond may modify, expand, reduce, suspend or discontinue certain services, activities or content, always respecting the rights already acquired by users in relation to bookings, passes, memberships, gift cards or services already purchased.

4. General purchase process

The purchase process is carried out electronically through the means enabled by YogaBond.

In general, the user must:

• Select the desired service, class, pass, package, event, gift card or product.
• Enter the required details.
• Review the service information and applicable conditions.
• Confirm the purchase, registration or booking request.
• Make payment through the enabled payment methods, where applicable.

Once the process has been completed, the user will receive confirmation by email or through the channels indicated during the purchase process.

For some services, especially individual massage and bodywork sessions, the initial booking request does not imply automatic confirmation of the appointment. In such cases, the appointment will only be confirmed in accordance with the specific conditions of those services.

The user is responsible for reviewing the information entered before confirming the purchase or booking.

5. Prices, taxes and payment methods

The prices shown on the website, application or official YogaBond channels are expressed in euros (€) and include applicable taxes where relevant.

YogaBond may modify its prices at any time. Changes will not affect purchases, bookings or services already confirmed.

Online payments are processed through secure payment providers. YogaBond does not store full bank card details.

The available payment methods may vary depending on the service purchased. Among others, YogaBond may enable payment by bank card, secure payment gateway, online payment, payment at the studio or other methods expressly indicated during the purchase process.

The option to pay at the studio will not be automatically available for all services and must be expressly displayed when enabled.

6. Classes, passes and packages

Yoga, meditation, mindful movement and related classes may require prior booking and are subject to availability.

YogaBond may establish specific conditions for each class, including schedule, duration, teacher, recommended level, capacity, required materials or particular access conditions.

Passes, packages and session packs are subject to the conditions indicated at the time of purchase, including, among others:

• Number of uses or credits available.
• Validity period or expiry date.
• Classes or services included.
• Usage limitations.
• Whether or not the pass may be shared.
• Booking or cancellation conditions.

Unless expressly stated otherwise, passes, packages and session packs are not redeemable for cash.

Partial use of a pass, package or session pack may limit the right of withdrawal, return or refund, in accordance with applicable regulations and the specific conditions of the product purchased.

7. Workshops, courses and events

Workshops, intensive courses, gatherings, urban retreats, special sessions and other events organised by YogaBond have limited places and take place on a specific date and time.

A place in a workshop, course or event is confirmed once the corresponding payment has been made, unless another form of confirmation is expressly indicated.

Each event may have specific conditions regarding participation, price, duration, cancellation policy, materials included, attendance requirements, minimum number of participants or any other relevant information.

The participant declares that they are in suitable condition to take part in the activity purchased and undertakes to inform YogaBond in advance of any injury, physical condition, pregnancy, illness or relevant circumstance that may affect the practice.

YogaBond may adapt the activity where possible, but registration for a workshop, course or event does not replace medical, physiotherapy, psychological or healthcare advice.

8. Cancellation policy for workshops, courses and events

Unless a different specific policy is indicated in the event description, the following general cancellation policy shall apply:

Cancellations made by the participant up to 7 calendar days before the start of the event:

• The participant may request a full refund of the amount paid or transfer to another available event, provided places are available.

Cancellations made less than 7 calendar days and up to 48 hours before the start of the event:

• A refund is not guaranteed. The participant may transfer their place to another person, provided YogaBond is informed in advance. If YogaBond is able to fill the place with another person from the waiting list, a date change, credit for another activity or refund may be offered, depending on the case.

Cancellations made less than 48 hours before the event or failure to attend:

• These will not entitle the participant to a refund or compensation, unless YogaBond makes an exceptional decision.

Transfer of place:

• The registered participant may transfer their place to another person, provided YogaBond is informed before the start of the event and the necessary details of the new participant are provided.

Cancellation or modification by YogaBond:

• If YogaBond cancels the event, registered participants will be offered a full refund of the amount paid or the possibility of keeping their place for a new date or equivalent activity.

If YogaBond substantially modifies the date, time or main conditions of the event, the participant may accept the change or request a refund.

Minimum number of participants:

• YogaBond may cancel or postpone an event if the minimum number of participants required for it to take place is not reached. In this case, a full refund or transfer to a new date or activity will be offered.

Punctuality:

• Participants are advised to arrive sufficiently in advance. Late arrival may limit or prevent participation in the activity, especially where it affects the development of the group, without this necessarily giving rise to a right to a refund.

9. Booking individual massage and bodywork services

Individual massage, Osteothai, Thai massage, bodywork or somatic support services operate through a booking request and manual confirmation system.

When clicking “Book” for an individual service, the user may select two preferred date and time options. These options are availability requests and do not constitute an automatically confirmed appointment.

YogaBond will review the actual availability of the studio and of Pau, the current person responsible for individual massage and bodywork sessions, taking into account classes, events, existing bookings, internal blocks, preparation time, rest between sessions and the organisational needs of the centre.

The appointment will only be accepted when YogaBond confirms one of the requested options or proposes an alternative accepted by the user.

Until YogaBond has expressly confirmed the appointment and, where applicable, payment has been made or a valid payment method selected, the appointment will not be considered definitively confirmed.

10. Payment for individual services

The initial booking request for a massage or individual service does not involve any automatic charge.

Once YogaBond accepts one of the requested options, the user will receive a link or instructions to confirm and pay for the booking.

Payment must be made within the period indicated in the confirmation communication. Unless otherwise stated, the payment link will be valid for 48 hours from the time it is sent.

If payment is not made within that period, YogaBond may release the appointment and the request may be marked as expired or cancelled.

YogaBond may enable, according to its internal configuration, the option to «pay at the studio». This option will not necessarily be available for all services or bookings and must be expressly displayed during the confirmation process.

The appointment will be fully confirmed when any of the following conditions is met:

• Online payment has been completed.
• A valid pay-at-the-studio option has been selected, where available.
• YogaBond has expressly confirmed the appointment in writing through the enabled channels.

11. Cancellation and modification of individual services

We understand that unforeseen circumstances may arise. If you need to change or cancel your appointment, please contact YogaBond as far in advance as possible.

As a general rule:

• Cancellation or modification is free of charge up to 24 hours before the confirmed appointment.
• Cancellations made less than 24 hours in advance may involve a charge of 50% of the session price.
• Failure to attend without notice may involve the full charge for the session.
• In cases of force majeure or exceptional circumstances, YogaBond may assess each case individually.

If YogaBond needs to modify or cancel a confirmed appointment, it will propose a new date or time or, where appropriate, offer a refund of the amount paid.

12. Recommendations for massage and bodywork sessions

Before the session, it is recommended to:

• Arrive 5 or 10 minutes early so you can settle in calmly.
• Avoid heavy meals just before the massage.
• Wear comfortable clothing that is easy to change.
• Inform YogaBond in advance of any injuries, recent pain, pregnancy or relevant medical condition.
• Hydrate properly throughout the day.

During the session:

• The massage may be performed on a futon on the floor, on a massage table or in another format indicated for each service.
• The person may communicate at any time whether they would like more or less pressure.
• Breathing, body awareness and relaxation are part of the treatment.
• The user may ask to stop, modify or adapt the session at any time.

After the session, it is recommended to:

• Allow yourself a few minutes of calm.
• Drink water to support recovery and hydration.
• Avoid intense exercise immediately afterwards, where possible.

It is normal to feel deep rest, emotional release, bodily sensitivity or mild tiredness after a session. If the person has doubts about their health or relevant symptoms, they should consult a healthcare professional.

13. Gift cards

YogaBond may offer gift cards linked to a specific service, a set amount or a specific experience.

Gift cards are subject to the conditions indicated during the purchase process, including, where applicable:

• Service included.
• Amount.
• Validity period or expiry date.
• Delivery method.
• Booking conditions.
• Possibility of personalisation.
• Usage limitations.

Unless expressly stated otherwise, gift cards are not redeemable for cash.

The beneficiary must book the service following YogaBond's usual procedure, and the service will be subject to availability.

If the gift card is linked to an individual session, the booking must follow the request and manual confirmation system indicated in these terms.

14. Right of withdrawal and exceptions

Where applicable regulations recognise a right of withdrawal, the user may exercise it within the legally established period of 14 calendar days from the date of purchase.

To exercise the right of withdrawal, the user must clearly communicate their decision to YogaBond by email at info@yogabond.es, providing the details necessary to identify the purchase or contract.

However, the right of withdrawal may not apply or may be limited in certain cases provided for by consumer regulations, including:

• Where the service has begun with the user's consent during the withdrawal period.
• Where the service has been fully performed.
• Where the service concerns activities, classes, workshops, events or services with a specific date or period of performance.
• Where a pass, package, session pack or service has been used in whole or in part.
• Where the purchase is linked to a leisure, wellbeing or recreational activity scheduled for a specific date.

For services with a specific date, the cancellation policy indicated for each case shall apply.

The right of withdrawal does not affect the rights of the consumer in the event of defective service provision or breach attributable to YogaBond.

15. Health, wellbeing and responsibility

YogaBond’s classes, sessions and activities are intended for wellbeing, mindful movement, relaxation, body education and personal support.

They do not replace medical, physiotherapy, psychological, psychiatric or healthcare diagnosis or treatment.

The user is responsible for informing YogaBond in advance of any injury, recent pain, pregnancy, relevant medical condition, physical limitation, medical treatment, significant emotional circumstance or any situation that may affect the practice or session.

The user undertakes to listen to their body, respect their limits and communicate any discomfort, pain, unease or need for adaptation before or during the practice or session.

YogaBond may recommend not carrying out a practice or session, or may modify, adapt, limit or interrupt it if it reasonably considers that it is not suitable for the user’s situation.

YogaBond shall not be responsible for damage arising from the user’s omission of relevant information, nor from carrying out practices or activities while disregarding reasonable instructions from the teacher, therapist or centre team.

16. Punctuality, conduct and use of the space

The user undertakes to respect the space, teachers, therapists, centre staff and other participants.

Users are advised to arrive sufficiently in advance for classes, workshops, events and individual sessions.

Late arrival may limit or prevent participation in the activity, especially where it affects the development of the group, the safety of the practice, the rest of other people or the organisation of the centre.

YogaBond may refuse access or interrupt a person’s participation where their behaviour is disrespectful, unsafe, invasive, contrary to good faith or harmful to the development of the activity.

17. Cancellations or modifications by YogaBond

YogaBond reserves the right to modify schedules, teachers, therapists, activities, location within the centre or organisational conditions for justified reasons.

In the event that YogaBond cancels an already paid activity or service, it will offer, depending on the case:

• Change of date.
• Use of the amount for another service.
• Credit in favour of the user.
• Refund of the amount paid.

In the case of non-substantial changes, such as a one-off teacher substitution, minor schedule adjustments or reasonable organisational changes, there will not necessarily be a right to a refund, unless the specific conditions of the service indicate otherwise.

18. Communications

YogaBond may communicate with the user by email, phone, WhatsApp or other channels provided during the booking, registration or purchase process, always in accordance with the Privacy Policy and the communication preferences indicated by the user.

Communications related to bookings, payments, schedule changes, cancellations, appointment reminders, essential service information or operational incidents are considered necessary for the proper provision of the contracted service.

Commercial, informational or promotional communications will only be sent where there is a legal basis to do so and in accordance with the preferences indicated by the user.

19. Data protection

The personal data provided by the user will be processed in accordance with the Privacy Policy available on the website.

The user must provide truthful, up-to-date and necessary data for the proper provision of the service, especially name, email, phone number and any relevant information for booking, purchasing or participating in activities.

YogaBond may process the data necessary to manage bookings, payments, attendance at classes or events, operational communications, compliance with legal obligations and other purposes described in the Privacy Policy.

20. Intellectual property

The contents of the website, application, texts, images, audios, meditations, designs, logos, class materials, training resources and other elements associated with YogaBond are protected by intellectual or industrial property rights.

Their reproduction, distribution, public communication, transformation, extraction or reuse is not permitted without express authorisation from YogaBond, except in legally permitted cases.

Access to free or paid content does not imply any transfer of intellectual property rights over such content.

21. Complaint forms

Complaint forms are available to consumers at the establishment.

The user may also contact YogaBond by email at info@yogabond.es to report any incident, complaint or claim related to the contracted services.

22. Modification of the terms

YogaBond may update these terms to adapt them to legal, technical, organisational, commercial or studio operation changes.

The current version will always be available on the website. In the event of significant changes, YogaBond may inform users through the usual channels.

The modifications will not apply retroactively to services already purchased, unless they are more favourable to the user or are imposed by a legal obligation.

23. Applicable law and dispute resolution

These terms are governed by Spanish law.

For any dispute arising from the purchase, booking or use of YogaBond’s services, the parties will attempt to resolve the situation amicably.

Where the user is a consumer, the competent courts and tribunals shall be those determined in accordance with the applicable consumer and user regulations.

Regular classes on public holidays

YogaBond does not hold regular classes on Spanish national public holidays, regional public holidays in the Valencian Community or local public holidays in Sant Joan d’Alacant.